Customer Service

To become customers' trusted partner, TSMC vigorously strives to provide the best service to customers as to help customers achieve success. TSMC has established a devoted customer service team, which is a dedicated coordination window to provide the timely assistance and creates the best customer experience, from design support, mask making, and wafer manufacturing, to backend services. TSMC also commits to protect customer's confidential information with highest standard. TSMC wins customer's continuous trust, and was chosen as their foundry service provider, thereby ensuring TSMC's continue growth in the future.

Strategies, Targets & Achievements

  • Precise Response
    Provide excellent customer service through close collaboration with customers and customer meetings/surveys on a regular basis to understand and respond to their needs
  • Virtual Fab
    Provide comprehensive information in a timely manner to ensure the success of customer's products; strengthen processes and systems to hold the highest stands to protect customer product information

Providing Customers the Highest Standard of Service

In an ever-changing market, TSMC's close collaboration and interaction with customers helps the Company greatly satisfy its customers with advanced technology, manufacturing excellence, and high-quality service.

TSMC Delivers Unrivalled Manufacturing Service

The output volume in 2019 exceeded 12 million in 12-inch wafer equivalents

Customer Service Quality

To improve the timeliness and convenience of customers wafer manufacturing instruction, TSMC integrated product information and wafer production system, improved customer lot handling notice process, and enhanced TSMC-Online™ function. Now, customer can release manufacturing instructions to not-yet processed wafer or stackedwafer products in TSMC-Online™ without time-zone constraint.
To ensure that our customer needs are appropriately understood, TSMC conducts the Annual Customer Satisfaction Survey (ACSS). Complementary to the survey, Quarterly Business Reviews (QBRs) are also conducted by the customer service team. Through intensive interaction with customers, TSMC can provide customers with the highest-quality wafers and best services for their products.

Protect Customers' Confidential Information Protection

For more information, please read TSMC 2019 Corporate Responsibility Report:

Innovation and Service - Customer Service

Read Full Article