TSMC is committed to creating the best customer service experience with the philosophy of “everyone’s foundry.” TSMC upgraded its customer self-service portal, TSMC-Online™, with completely new, comprehensive functions to address the increasing technology and design complexity. The new upgraded system makes it easier for customers to access and manage the updated information of technical documentations and wafer manufacturing through three new methods including “standard operation interface, personalized workspace, and intelligent guidance service.” As of January 2023, TSMC-Online™ had more than 3,000 daily logins on average, helping customers achieve product success through innovative digital collaboration.
Optimizing User Experience with Customer-Specific Service by TSMC-Online™
TSMC-Online™ provides customers with complete product technology and production information services, from design, wafer manufacturing to product shipment. With this upgraded system, customers can operate as if they’re at their own fab, with a comprehensive confidential information protection mechanism. To enhance customer experience, TSMC Customer Service Division rolled out the TSMC-Online™ upgrade plan in April 2021 with focuses on a customer-oriented system architecture to create a customized service platform to give customers great ease of use.
User-friendly Interface and New Features of TSMC-Online™
As a trusted semiconductor technology and capacity provider, TSMC believes that the key to keep customer satisfaction is to continuously innovate and provide high-quality products and services. TSMC will continue to provide superior services, aiming to deepen partnership with customers through continued improvements of its digital service by the TSMC-Online™ platform.