TSMC launched a new “Smart Technical File Navigation System” to effectively reduce the file search time for customers by 70%.

TSMC Smart Technical File Navigation System Helps Customers Obtain Technical Files Easily and Safely

Fa-Liang Wang
MayHo Ko

“Being everyone’s foundry” is at the heart of TSMC strategy. To provide the best customer experience, the Company introduced a new “Smart Technical File Navigation System” along with the cloud-based download services to help customers obtain a variety of technical files that are needed for their product designs in a more convenient and faster way. By August 2021, the new system has significantly reduced the time it takes to search for technical files by 70% and increased the download speed by five to twelve times.

Find Technical Files Easily with 2D Matrix Table

TSMC-Online™ offers more than 12,000 technical files. It was easily for customers to get lost or make mistakes using the existing complex binary indexed tree. In 2020, TSMC's Customer Service Division, Business Development Division, and Corporate IT Division worked together to revamp the technical file categories and operation flow of TSMC-Online™ based on customer feedback and user experience. To make it easier and faster for customers to find the technical files needed for their product design, the Company implemented a 2D matrix table to replace the existing binary indexed tree and enhanced file filter and search functions. With the new structure and functions, the time it takes to search technical files has been effectively reduced by 70%.

TSMC-Online™ Smart Technical File Navigation System

TSMC-Online™ Smart Technical File Navigation System

Secured and Cloud-based Technical File Download Services

Using innovative information protection technology and systematic monitoring mechanism, TSMC has greatly enhanced its information security and protection. Through document labeling, classification, encrypted control, and tracking, TSMC offers cloud-based technical files download services to optimize download speed under the premise of information security. Customers can add multiple technical files into the cart and download all documents they selected at once after confirmation. The new download services made the waiting time significantly reduced and download speed increased by 5 to 12 times.

TSMC launched the smart file navigation system in March 2021. By August 2021, 50% of released customers have experienced the new system and provided positive feedback.

Customer Feedback on TSMC-Online™ Smart Technical File Navigation System

Customer Feedback on TSMC-Online™ Smart Technical File Navigation System