Product Quality

TSMC strives to provide global customers with outstanding semiconductor foundry services. To ensure customer satisfaction, TSMC pays attention to the quality of each operational aspect and reinforces a corporate culture of consistent hard work. In face of problems and challenges, the Company stays proactive and takes effective measures to ensure that customers receive products and services of the best quality.

Strategies, Targets & Achievements

  • Quality Culture Enhancement
    • Promote continuous improvement programs to enhance the internal quality culture
    • Encourage local suppliers to participate in the Taiwan Continuous Improvement Award to strengthen a culture of quality and competitiveness within TSMC's local supply chain
  • Quality Capability Improvement
    • Leverage machine learning to construct a visual defect inspection and classification system for outgoing 12-inch wafers to increase employee productivity
    • Develop hazardous substance analysis capabilities in chemical laboratories to ensure occupational health and safety (OHS)
    • Strengthen management for hazardous substances to improve green manufacturing
  • Quality Application Realization
    Based on the Company's technology roadmap, complete reliability qualification for advanced process technologies, specialty process technologies and wafer-level package process in the design and development stage

Quality is the Key to TSMC's Sustainable Operation

In order to provide customers with the highest quality products and services, TSMC has built an IATF 16949 quality management system in line with automotive industry quality standards. The Company has leveraged information technology to build a rigorous management and quality control systems for the processes of design services, technology development, mask making, wafer fabrication, and back-end services to ensure product quality and customer satisfaction.
Note 1: Add quality inspections for incoming materials at critical control points to ensure quality
Note 2: Improve the real-time monitor system of photo process and establish the guideline for monitoring parameters to improve abnormal events handling flow in case of the production and delivery of defected products
Note 3: Establish the Early Failure Rate System for real-time information in order to reduce the defect yield and risk in reliability as well as increase product yield
Note 4: In compliance with the international standard for automotive industry, the latest version of AIAG-VDA FMEA was introduced in 2019 and is expected to be completed in 2020
Note 5: Strengthen the connection of review between the change in mask making information and wafer manufacturing to reduce the risk of errors in the change
Note 6: Suppliers are required to apply statistical process control and maintain the reliability of the process and the quality of upstream raw materials to enhance the analysis of such materials. The supply chain is r equired to receive ISO 9001 certification and to assess the management of process change in order to enhance the quality management of raw materials

Corporate Quality Culture Enhancement

In TSMC, quality is the basis for work and service provision. All employees are dedicated to build quality into all aspects of our business. We expect to provide a cross-department communication and study platform with "Suggestion" and "Continual Improvement Team (CIT)" programs. It aims to enhance employees' problem solving and innovation capabilities for achieving the win-win goal of TSMC's competitiveness and customer satisfaction. In 2019, employees proposed 49,300 improvement projects and generated a benefit of NT$15 billion in value.

For more information, please read TSMC 2019 Corporate Responsibility Report:

Innovation and Service - Product Quality

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